Employer Eservices
2009 Top Legal Process Outsourcing (LPO) vendors, Black Book Survey Results Aarkstore Company
18 key performance indicators (KPI) or criteria used, marked on each provider by customer type and are classified on a scale of 0-10 KPI.
Main results
THE MOST IMPORTANT CUSTOMER KPI SATISFACTION
Customer Relationship and cultural fit and confidence are the most important attributes influencing customer satisfaction with their LPO outsourcing providers in 2009.
SELLER dissatisfaction is rare in the judicial process outsourcing industry's leading manufacturers CLASS
strong dissatisfaction is rare in the field of LPO, which occurs in less than 7.7% of all types of customers from the U.S. law firms, 11.3% of UK law firms and 13.5% of law firms. U.S. companies and global collective experience only a dissatisfaction rate 6.8%.
Detailed Seller provisions SERVICES TO COMPLETE / END-TO-END SELLER LPO gives greater satisfaction rates
CAL provides both basic legal support services and legal tend to perform better than companies to focus on segments of the service in 2009.
2009
Base Legal
Process
Outsourcing
TOP GENERAL HONORS
Mindcrest
www.mindcrest.com
# 1 Legal Research and Google Analytics
Integreon
www.integreon.com
# 1 Litigation Support
Mindcrest
www.mindcrest.com
# 1 and Forensics Electronic Discovery
Integreon
www.integreon.com
# 1 Contract review, drafting and management
Mindcrest
www.mindcrest.com
# An intellectual property, patents and trademarks
World APC
www.cpaglobal.com
Governance Services # 1 corporate compliance, due diligence and risk
Pangea3
www.pangea3.com
2009
Legal Support Services Outsourcing
TOP GENERAL HONORS
Clutch
www.clutchgroup.com
# 1 Staffing Services Legal
Clutch Group
www.clutchgroup.com
# 1 of billing and financial support
Integreon
www.integreon.com
# 1 transcription, translation and desktop
Infocache
www.infocachecorp.com
# 1 Creative Services, collateral, preparing Salons
RR Donnelley
www.outsourcing.rrd.com
Content:
Introduction 2
Abstract 5
Methodology 5
Top Sellers LPO 2009 6
Stop lights marking key 13
Overview of KPI Leaders 16
Raw scores and means 19
Details of Individual Key Performance Indicator 20
Industry: Sourcing: Business Services
Companies mentioned
Clutch Group, Integreon, CPA Global, Mindcrest, Law-Scribe, QuisLex, SDD Global Solutions legal Cobra, Bodhi Global, Evalueserve, Partners NewGalexy, Office Tiger Pangea3 Donelley RR, United Lex, Infosys LPO, Lumen Legal Infocache, USA Discovery, Tusker Group, Talwar and Talwar, Clairvolex, LawDocsXpress Aphelion Legal Solutions, Lex outsourcing acumen Legal Services, Exactus, Turi, Lawwave, Manthan Legal Inventurus, Lex port Socrates CMS Technologies, India Oxirient Intercom Piacenza, Quattro BPO, Intrust Global eServices
"Legal, process outsourcing, research, discovery, litigation, Legal, Google Analytics, because, diligence, contracts, documents, reviews, paralegals, support, transcription, documentation, management, services, intellectual property rights, patents, research, application drafting, trademark copyright,
Keywords
research legal document analysis, recruitment, administration, legal assistant, services, transcription, law, business, outsourcing, staffing, financial, multi-shoring, at sea, on land, on the site, near the relocation, the hub and spoke, Poland, Canada, Czech, Brazil, India, Philippines, South Africa, UK, EU, USA, USA, Business Process Outsourcing, BPO, LPO
For further information please contact:
About the Author
Minal H
SEO
vinod.minal@gmail.com
http://www.aarkstore.com